Description

As Kansas City prepares to welcome the world for the upcoming World Cup games, businesses across the region have a unique opportunity to showcase Midwestern hospitality on a global stage. Join us for World-Class Welcome, a wide-ranging webinar series and two-day conference designed to help local companies and organizations prepare for international visitors, during the World Cup and beyond. Hosted by the Kansas Department of Commerce, this program offers tools, cultural insights, and customer service strategies to ensure every international guest receives a first-class experience. Whether you’re in hospitality, retail, transportation, education, or any customer-facing industry, this series will equip your team with the knowledge and confidence to deliver a truly world-class welcome. For American businesspeople engaging with companies in France – and local businesses that have French travelers as customers – this webinar will highlight cultural differences between France and the US that may be important to appreciate in business contexts, especially inhospitality. This includes helpful suggestions for interacting with French tourists during the upcoming FIFA® World Cup matches, as well as more general information about French business culture. Topics include: • cultural differences relevant to business • communication etiquette • verbal and non-verbal communication • tipping practices • French expectations in restaurants and hotels Presenters: Dr. Camille Méritan, Teaching Assistant Professor of French and Kathleen Antonioli, Associate Professor of French in the Department of Modern Languages, Kansas State University.